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ph. 800-553-1911 (Mon - Fri 8:00am - 4:30pm)

CUSTOMER SERVICE

TERMS, MINIMUM ORDERS, SHIPPING, RETURNED GOODS

DROP SHIPMENTS- Drop shipment must meet minimum order of $50.00 (or be part of our Dealer Support Program) or there will be a $3.00 handling fee. There is a $2.00 drop ship charge on all drop ship orders(unless part of Dealer Support).

MINIMUM ORDER FEE- Orders under $50 will be charged a $3.00 handling fee(unless part of our Dealer Support Program).

SAMPLING REQUESTS- Sample requests will be billed at the unit price and will be shipped C.O.D. unless terms have been established with our finance department. The item must be returned using the listed return policy to receive credit. All samples must be returned clean and in a resalable condition. Freight will not be credited.

RETURNED GOODS- R&B Fabrications, Inc. guarantees every sale we make and any incorrect shipment will be credited in full when returned within following guidelines:

  • All claims for returned goods must be made within 30 days of shipment to avoid a restocking fee of 20%.
  • Returns up 60 days will have a 25% restocking fee.
  • Returns up to 90 days will have a 30% restocking fee.
  • NO returns after 90 days.
  • All returns require authorization and RMA# by our Sales Department. The original invoice # is needed for authorization.
  • Credits and exchanges will not be given before maerchandise is returned and examined.
  • All returns must be shipped to us freight prepaid. Freight and handling charges will not be credited.
  • Vest and special order items cannot be returned.

BACK ORDERS- Our endeavor is to have a sufficient supply of all our major stock items, however, due to unexpected circumstances, this is not always possible. Back orders will be made at the discretion of R&B Fabrications, Inc. unless otherwise stated.

CUSTOM SCREEN PRINTING CHARGES
Screen cutting charges for photo ready artwork $45.00
Repeat order using same artwork screen $15.00

DEFINITION OF PHOTO READY ARTWORK
Original digital version of the artwork in the following formats will be accepted: .eps, .ai, .cdr, .psd, .bmp, .jpeg, or .pdf. The artwork will be examined by our art department to determine the quality. If the artwork is unclear or not in the proper format, any changes made will be charged at the rate of $28.00 per hour. If the artwork is unavailable we are able to re-create the logo or image at the same rate of $28.00 per hour. Please send all artwork to [email protected]